Grievance Cell

M/S Effulgencera Evolution Private Limited has a diplomatic approach towards the Customers / Direct Seller and takes all precautions to offer the best service to the Customers / Direct Seller. However in case of unavoidable circumstances Company have a perfect system to solve the problems that customers / Direct Seller may face.

  1. Privacy: Company is very cautious about the personal details of the customer / Direct Seller that had shared with company; it will be preserved & shall not share with anyone.
  2. Company shall follow the guide lines of ConsumerProtection Act 2019 and instruct our direct sellers to do so.
  3. Company shall maintain a register to keep the track of Grievances received from customer / Direct Seller in either of the mentioned modes – Calls / Written Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance shall be numbered and record the time taken to solve the complaint
  4. Grievances received will be feeded into the internal Grievance software. A unique track ID will be generated against all the Grievances and is intimated to the Customers / Direct Sellers on his / her registered E-mail ID and Mobile Number.
  5. Customers / Direct Sellers need to keep the unique track ID secure with them in order to take follow-up against the Grievance.
  6. At first instance Grievance is handled by the executive of the customer care team. The executive has a period of 7 working days to resolve the issue. In case executive is unable to handle the grievance up to full satisfaction, the software escalates the issue to the next level of Grievance Redressal Committee.
    Members of Grievance Redressal Committee are:

    Name: - Mr.Amit Grover
    E Mail: - [email protected]
    Contact No: - 9888424623

    Name: - Mr. Gursharan Singh
    E Mail: -  [email protected]
    Contact No: -9876543210

    Name: -  Ms. JaskamalKaurUbhi
    E Mail: -  [email protected]
    Contact No: - 9988895554
  7. The committee will meet on a 15 day period (On 15th and 30th Calendar day of every month). All pending grievances will be disposed of by the committee in these meetings. If the grievance is not resolved within these 15 days, the grievance will be forwarded to next 15 day period and same will be intimated to the Customers / Direct Sellers.
  8. If the Grievance Committee is not able to resolve the issue in this time frame, the grievance is escalated to the Nodal Officer. The Nodal Officer has a time of 15 days to resolve the Grievance from the date of receiving of Grievance. Details of Nodal Officer are mentioned below:

    Name: Mr.Subodh Gupta
    Designation: Director
    Mobile Number: 9888580022
    E-mail ID: [email protected]